• Depending on the nature of the problem you are experiencing, it may help us to to solve your problem if you can give us the following information (we recommend using Google Chrome on this website)

  • If you are having download problems the most likely cause is the speed of your internet connection. If you want to find out your connection speed use this facility it would help us.

  •   1Mb/s or less
  •   Internet Explorer
      Google Chrome
      Apple Safari